Last Updated: [06 June 2025 ]

This Privacy Policy explains how Flyscape, operated by ASTRA OZ PTY LTD (ABN 2868 5022146) of Unit 13, 40-42 Montclair Avenue, Glen Waverley VIC 3150, Australia, collects, uses, discloses, and protects your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Background and Scope

Flyscape ("we", "our" or "us") as a platform for travel services is assisting customers in comparing, combining, and booking domestic and international services. This includes flights, accommodation, complete holiday packages, travel insurance, and car rentals.
While offering services, we ensure to protect the privacy and personal information of the user. This Privacy Policy states the details on how the information of the user is handled following Australian law. It applies to all individuals who use our services, including website visitors, customers, and other users.
For the General Data Protection Regulation (GDPR) 2016/679 and similar privacy legislation, Flyscape acts as a "data controller" when handling personal information. 

• Products and services related to Business travel 
• Service for Event management 
• Products and services related to Leisure travel 
• Marketing and promotional activities

Additional measures will be adopted in situations where strict privacy obligations are applied. This is to comply with the jurisdiction.

2. California Privacy Notice and Rights

The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) are for the residents of California and provide them with specific rights that include: 

• Understanding the personal data we gather, utilise, and distribute
• Availability of your particular personal information
• Revision of incorrect personal information
• Requesting that your data be deleted (with exceptions)
• Choosing not to have your information sold or shared
• Restricting the usage and disclosure of private data
• Being able to exercise your rights without facing discrimination

We at Flyscape never sell or share Personal information for cash. However, the California law states that "sale" and "sharing" can also refer to third parties using personal data for analytics or targeted advertising.
Please use the information in Section 15 to get in touch with us to exercise your rights or give permission for an agent to act on your behalf.

3. What Personal Information Do We Collect?

 We gather personal data such as your full name, phone number, mailing address, and birthdate, identification provided by the government (such as a driver's license or passport number), with your express permission, if necessary. The information collected includes:

• Persona details
• Identifications 
• Preferences for travel
• Travel dates, locations, and itineraries
• Information about reward programs and frequent flyer numbers
• Requests for special services (such as dietary requirements or accessibility)
• Details of a credit or debit card
• Purchase history and billing address
• Operating system, browser type, and IP address
• Geolocation information (if relevant)
• Internet interactions, tracking technology, and cookies
• Communication settings, saved preferences, and login credentials
• Travel requirements about health (e.g., vaccination status)
• Biometric information (passport photographs, for example)
• Feedback, complaints, or survey results

4. How Do We Collect Personal Information?

We try to get the personal information of the user:

• When you request a quote or make a reservation
• When you register or make changes to your account
• By contacting customer service
• Through surveys, contests, or promotions
• Automatically using tracking techniques or cookies
• From partners, travel agencies, or social media sites

5. How Do We Use Your Personal Information?

The personal information we get is used by us to:

• Handle reservations for hotels, flights, and rental cars.
• Assist with itinerary modifications, cancellations, and updates.
• Offer assistance to customers.
• Customize your trip experiences.
• Share travel-related information and promotional offers if you have signed in.
• Perform market research and customer surveys.
• Respect your legal and tax responsibilities.
• To control unauthorised access and fraud.
• Boost the functionality of websites and apps
• Perform analytics and internal audits.
• Support business transitions or confederations (as the law permits)

6. Disclosure to Third Parties

There are instances when we may disclose the information of the user. This is done to:

• Airlines, hotels, and transportation companies
• Systems for preventing fraud and payment processors
• Service providers for marketing, IT, or hosting
• Organisers of business travel (if appropriate)
• Regulatory and legal organisations
• Buyers in the case of a business restructuring or sale

We do not sell your personal information for cash.

7. Overseas Transfers

We might send your personal information abroad to countries including the US, the EU, and nations in the Asia-Pacific region. When we do this, we make sure the APPs have the proper safeguards in place.

8. Security of Information

We try to protect the personal data using:

• Encryption that saves the sensitive data in transit
• Server security and enhanced system software
• Software such as Firewalls, antivirus, and anti-malware
• Provide controls and security training to staff
• Procedures for safe disposal and data preservation

We advise you to secure your own devices and use strong passwords because no system is impervious to threats.

9. Your Rights

You are entitled to:

• Get your personal information
• Request the removal of data that is erroneous (subject to legal duties)
• Limit how your data is processed.
• Disapprove of profiling or direct marketing
• Removing consent (if applicable)
• File grievances with the OAIC.

Contact us at [email protected] to exercise any of your rights.

10. Singapore Requirements

For users living in Singapore, the data is governed by the Personal Data Protection Act (PDPA):

• We only gather and use data with permission or as allowed by law.
• You can ask for your personal information to be updated or accessed.
• Transfers outside of Singapore are protected by the proper protocols.

11. Social Media Integrations

The social media platforms (e.g., Facebook, LinkedIn) may:

• Gather your IP address and browsing history or behaviour
• Authorise logins or shares directly from our website
• Use cookies to follow your social interactions

It is important to examine the privacy settings of your social platform to control data sharing.

12. IP Addresses

We access your IP address to:

• Recognise security risks and fraud
• Keep an eye on site usage
• Customise content by location

Third-party services may also collect IP data via analytics or advertising scripts.

13. Cookies and Tracking

We use:

• Cookies that are necessary for managing sessions and logins
• Cookies for site analytics performance
• Cookies that are useful for storing preferences
• Cookies for targeted advertising

You can control the cookies with your browser settings.
Currently, we do not reply to “Do Not Track” browser settings.

14. Linked Sites

Our platform may link to external websites. We are not responsible for their content or privacy practices. Always read third-party privacy policies before sharing your data.

15. Feedback and Complaints

We value your feedback and are committed to resolving any issues. To make a complaint or request information access:
Email: [email protected]
Phone: 1300 156 880
Mail: Astra OZ PTY LTD
Unit 13, 40-42 Montclair Avenue
Glen Waverley VIC 3150
Australia

If you are not satisfied with our response, please reach out to the Office of the Australian Information Commissioner (OAIC) by visitingwww.oaic.gov.au or calling 1300 363 992.

16. Updates to This Policy

This Privacy Policy may be updated from time to time. The updated version will be published on our website if any modifications are made. We will highlight any substantial updates and include the date of the most recent revision after the notification. We advise users to please review the Notice or Privacy Policy from time to time.
By continuing to use the website, you agree to our latest agreement.