Please carefully review the following Booking Terms and Conditions, as they outline important details regarding your legal rights, responsibilities, and options. Do not proceed with booking unless you fully understand and accept these terms.
Throughout these Booking Terms and Conditions, references to "Flyscape," "we," "us," or "our" refer to Flyscape. The terms "you" and "your" refer to the individual making the booking.
By confirming a booking, you acknowledge that you have read, understood, and agreed to be bound by these Booking Terms and Conditions. They apply to all bookings made through our consultants (by phone or via email) and to online bookings completed on our website.
We will consider the person who makes the booking to have the authority to act on behalf of all listed travellers, even if payments are made separately. That person agrees to these Booking Terms and Conditions for the entire group.
You acknowledge that you are 18 years of age or older and that you understand and agree to the Booking Terms and Conditions and our Privacy Policy.
These terms were last updated on 17 May 2025.
All travellers must hold a valid passport when travelling internationally. Many countries require that your passport be valid for at least six months beyond your return date, and some may require a machine-readable passport. When arranging international travel, you must inform us if your passport has less than six months' validity or is not machine-readable.
Unless told otherwise, we will assume all travellers in the booking possess a valid Australian passport suitable for entry to the destination and any stopover countries. If this is not accurate, you must notify us.
You are responsible for ensuring that all required travel documents—such as passports, visas, and re-entry permits—are valid and meet the entry conditions of immigration and government authorities in all locations involved in your journey. Any costs, penalties, or other consequences due to non-compliance with these requirements are your responsibility unless caused by our error.
If you need help understanding passport or visa requirements, please speak with our travel consultant or call us for assistance with online bookings. We can only offer general advice about international travel document requirements. We can refer you to or help you work with an external visa service provider, and additional charges may apply. If you prefer, you can contact services like Visa Central directly at http://au.visacentral.com/109501.
Please note that we do not guarantee the accuracy of information provided by third-party services, and we are not liable for any losses or issues resulting from relying on them (unless due to our error).
Visit https://esta.cbp.dhs.gov for details on the Electronic System for Travel Authorization (ESTA). Australian passport holders must have a valid ESTA (or U.S. visa) to enter the United States. If you have previously travelled to Iran, Iraq, Syria, Sudan, Yemen, Libya, Somalia, Cuba, or North Korea or hold dual nationality with Iran, Iraq, Syria, Sudan, or North Korea, you will likely be ineligible for the ESTA and must apply for a U.S. visa, which may involve an in-person interview and long processing times.
Canadian Travel or TransitVisit http://www.cic.gc.ca/english/visit/eta.asp for information on Canada's Electronic Travel Authorization (ETA). Australian citizens must obtain a valid ETA (or visa/permit) before entry. Not all travellers will meet ETA eligibility and may require a different type of entry document.
UK Travel or TransitFrom 8 January 2025, Australian passport holders must hold a valid Electronic Travel Authorisation (ETA) to enter the United Kingdom for short visits. See more at https://www.gov.uk/guidance/apply-for-an-electronic-travel-authorisation-eta.
"Travel documents" refer to airline tickets, accommodation vouchers, tour confirmations, and any other digital or physical material used to verify a booking with a travel service provider.
These documents may carry restrictions, including but not limited to non-refundable status, non-changeable dates, cancellation penalties, or other applicable fees. Travel documents are non-transferable and must be used only by the person named on the booking.
All airline tickets must be issued in the exact name that appears on your passport or government-issued photo ID. You are responsible for ensuring that the name on your passport, visa, and other travel documents is identical. Name mismatches may result in denied travel, booking cancellation, and additional fees.
Please review all documentation upon receipt and notify us immediately of any errors related to passenger names, travel dates, or flight schedules.
For bookings made through a travel consultant, travel documents are typically available two weeks before departure, but this may vary depending on your itinerary. You are responsible for taking your documents; please contact your consultant to confirm availability.
Your travel documents will be provided electronically for online bookings. You must download, save, or print all documents and retain the most current version for your records.
Baggage allowances vary by airline and destination. It is your responsibility to review your travel documents for baggage details. We do not cover charges for excess baggage, and we accept no liability for costs incurred as a result.
We strongly recommend that all travellers purchase appropriate travel insurance to protect against unexpected events. Your policy should provide coverage for, at a minimum:
You may be asked to provide evidence of insurance upon request. Please be aware that insurance included with credit cards or reciprocal health agreements is often limited and may not offer full protection.
The Australian Department of Foreign Affairs and Trade also advises that all travellers take out travel insurance for overseas travel.
Our travel consultants can offer general guidance about insurance options. For detailed information, including a quote, refer to the relevant travel insurer's Combined Financial Services Guide and Product Disclosure Statement (FSG/PDS) and Target Market Determination (TMD).
To obtain a travel insurance quote or to learn more, please contact your consultant visit our website at:
👉 flyscape.com.au/p/travel-insurance
or call us on 1300-156-880
If you choose not to take out insurance, you may be asked to sign a disclaimer acknowledging this.
It is your responsibility to be aware of any health requirements and travel-related precautions and to carry the necessary vaccination certificates for your trip. In some cases, failing to provide required documentation—such as proof of COVID-19 or Yellow Fever vaccination—may result in denied entry to certain countries.
We strongly recommend consulting your GP, travel doctor, or a specialist vaccination clinic well before your departure to ensure you meet all health-related entry requirements.
For general health and travel advice, visit the Department of Foreign Affairs and Trade (DFAT) at www.smartraveller.gov.au.
Requests relating to medical needs including but not limited to mobility aids, medication refrigeration, or access to powerare entirely subject to the policies and discretion of the travel service provider. These requests are influenced by transport type, accommodation, and local infrastructure or standards.
While we will pass on medical requests to the relevant provider as a file note, we cannot guarantee they will be fulfilled. These matters are outside of our control. It is your responsibility to confirm directly with the travel provider, either before travel or at your destination, to ensure your medical needs can be met.
All prices displayed are subject to availability and may be changed or withdrawn at any time without notice. A price is only guaranteed once full payment has been received and processed.
Please note that prices are not fixed and may vary due to factors outside our control. These may include, but are not limited to:
Some products and services are offered at 'Instant Purchase' rates, meaning they must be paid in full immediately to secure the quoted price. Due to the dynamic nature of pricing and real-time availability, there may be rare cases where we cannot confirm the booking at the quoted price even after you have paid in full. This may occur if the availability changes before the booking is confirmed in the travel provider's system.
If this happens, we will contact you promptly to offer alternative options or a full refund.
We recommend contacting your travel consultant for the latest pricing information. Prices and special fares may differ between our offline and online offerings, and we do not guarantee that our rates are equal to or lower than those available directly from airlines or other service providers.
We receive compensation in the form of commissions, incentives, fees, and other financial arrangements (including but not limited to transaction processing fees, merchant service fees, rebates, and credits) from third-party travel service providers, payment processors, credit providers, and other partners for bookings made on your behalf and for other products or services we provide.
We retain these financial arrangements, and we are not obligated to disclose or account for the specific nature or amount of such payments to you.
We are not required by Law to disclose the details of these financial arrangements.
For most bookings, you will be required to pay the total amount upfront. Your travel consultant will inform you of the deposit amount. Please note that for online bookings, full payment is required at the time of booking.
Unless otherwise stated, deposits are non-refundable if you change your mind or cancel or if the travel service provider's terms state that the deposit is non-refundable. If your deposit is refundable, this will depend on Flyscape receiving the funds from the service provider and/or being authorized by them to process a refund.
While a deposit generally secures your booking, please be aware that prices may change before you make the final payment due to factors outlined in Section 5 (such as currency fluctuations or fare increases).
Unless otherwise specified, final payment must be made no later than 6 weeks before departure. For some products or services, full payment is required when booking.
| Payment Method | Now |
| International - Surcharge | 2.70% |
| Visa Debit - Surcharge | 1.60% |
| Mastercard Debit - Surcharge | 1.60% |
| Visa Credit - Surcharge | 1.60% |
| Mastercard Credit - Surcharge | 1.60% |
| Amex Credit - Surcharge | 1.90% |
By providing us with your credit card or debit card details, you authorise us to charge all applicable fees for the products and/or services we provide to the designated card. If payment is not received from the card issuer or its agents for any reason, you agree to settle all outstanding amounts immediately upon demand.
If you choose to save your credit card details with us, they will be securely stored and may be used for future transactions with us (including those agreed over the phone or via email). You can remove your saved credit card details at any time.
Airline taxes are subject to change and will be confirmed at the time your airline ticket is issued. These taxes are typically included in your ticket price but may fluctuate based on the airline or destination. Additionally, some airports may impose a local tax or fee, which is often payable directly at the airport. Please be aware that any such taxes or fees are outside of our control and may vary depending on your point of departure or arrival. We recommend that you verify the applicable taxes and fees with your consultant at the time of booking for the most up-to-date information.
Travel service provider fees may apply if a booking is changed or cancelled for any reason (including matters outside of your or our control). These fees can be as high as 100% of the total booking cost, regardless of whether travel has commenced. Fees may also apply if the booking is amended, such as when tickets or documents are reissued.
In cases where we incur any liability for a travel service provider's change or cancellation fee, you agree to indemnify us for the amount of that fee.
If you request a refund for a booking that has been changed or cancelled and payment has already been made to the travel service provider, we cannot provide a refund until we receive the funds from the travel service provider. Depending on the travel service provider's processing times, this process can take up to 12 weeks or longer.
Should we still be holding your funds, we will only be able to issue a refund once we have been authorized by the travel service provider to process it, and this will be subject to the provider's specific change or cancellation policy.
If you wish to change any aspect of your booking, we will make every effort to accommodate your request, but please note that changes may not always be possible. All changes will be subject to any applicable travel service provider fees and Flyscape change fees (as detailed above), and you will be responsible for any additional costs that result from the change.
If you cancel any part of your booking, we will forfeit your deposit. You may be required to pay any applicable travel service provider fees and Flyscape cancellation fees (as outlined above). In this case, we will provide you with a refund for any remaining funds, if applicable. Alternatively, Flyscape or the travel service provider may offer you a travel credit for the full amount paid without deducting any applicable fees. If your deposit or booking is refundable, this will be subject to Flyscape receiving the funds from the travel service provider and/or obtaining authorization from the provider to refund your deposit or booking funds.
For instant purchase or non-refundable bookings, if you cancel any aspect of your booking, you will not be entitled to a refund, travel credit, or any other remedy from either the travel service provider or Flyscape.
Flyscape travel credits are subject to the Flyscape travel credit terms and conditions .
In addition to your rights under the Australian Consumer Law, the following fees will apply if you need to change or cancel your booking (including both online and consultant-assisted bookings).
These fees reflect the reasonable costs, time, and effort involved in providing you with booking and advisory services and the administrative work required to process and manage changes or cancellations.
If you need to change or cancel an online booking, please contact our Online Customer Service Team. Changes or cancellations must be processed via credit card, and the applicable credit card surcharge will apply.
All bookings are subject to the terms and conditions of the travel service provider. If a provider's terms include a "no refund" policy, we can only assist you in obtaining the remedy available under their terms, such as a travel credit provided by the service provider.
All refunds will be issued using the same payment method that was used for the original transaction.
The following terms apply if a travel service provider cancels your booking, except in the event of unavoidable or extraordinary circumstances.
Where permitted by relevant laws, if a travel service provider cancels your booking, they will generally first offer you alternative travel arrangements of similar quality. They will refund the price difference if the alternative is of lesser value. Alternatively, the provider may offer you a travel credit for the full amount you've paid.
Subject to the travel service provider's change or cancellation policy, the provider may offer you a full refund of the amounts you've paid. However, any such refund will be subject to deductions for unrecoverable costs, applicable travel service provider fees, and Flyscape cancellation fees (as listed above).
Unrecoverable costs mean any reasonable direct and indirect expenses incurred by us in relation to your booking. This includes amounts paid by Flyscape to other travel service providers for components of your booking, which may be non-refundable, such as payments made to local tour or transfer operators in your destination.
In the event of unavoidable or extraordinary circumstances, a travel service provider may need to significantly change or cancel your booking, as outlined below.
For the purposes of these Booking Terms and Conditions, unavoidable or extraordinary circumstances refer to any event beyond the reasonable control of a travel service provider that could not have been prevented or avoided, even if all reasonable measures were taken. This includes (but is not limited to) situations such as war, the threat of war, riots, civil unrest, industrial disputes, acts of terrorism and their consequences, plagues, epidemics, pandemics, outbreaks of infectious diseases, or any other public health emergencies (including quarantines or employee restrictions), natural disasters (such as volcanic ash clouds, hurricanes, or similar events), nuclear incidents, fires or bushfires, adverse weather conditions (whether actual or forecast, including snow and fog), congested or closed airports or ports, transport disruptions or cancellations, unexpected changes to transport schedules, domestic and international travel restrictions, shifts in travel advisories or restrictions, updates to health advisories or quarantine measures, changes to immigration, labour, and free-movement laws due to Brexit, aircraft or ship rescheduling, changes in laws or government directives (including border closures or evacuation orders), and similar events.
A material modification refers to a significant change to your booking that would cause considerable inconvenience to you, such as altering your departure date, departure point, airport, or a change in departure time by more than 12 hours.
If your booking is cancelled due to unavoidable or extraordinary circumstances, the travel service provider may offer you a travel credit, or Flyscape may, subject to Flyscape's hardship policy, provide you with a Flyscape travel credit for the full amount you've paid.
Please note that Flyscape travel credits are subject to the terms and conditions outlined in section 30 below.
We strongly advise you to reconfirm your departure time directly with the relevant travel service provider at least 24 hours before you're due to travel. This helps ensure you're aware of any last-minute changes to flight or transport schedules, which may occur due to operational requirements or other unforeseen circumstances.
Our booking and advisory services are backed by guarantees under Australian Consumer Law, which ensure that:
If we fail to meet any of these guarantees, you are entitled to the rights and remedies available under Australian Consumer Law. Should any issues arise, we are committed to addressing and resolving them in accordance with these legal provisions.
In most cases, we act as an agent for a range of travel-related products and services, including those provided by transport, accommodation, and other service providers such as airlines, coaches, rail operators, cruise lines, wholesalers, and tour operators. When we operate as an agent, all services we provide to you—such as booking, advisory, and managing changes or cancellations with the relevant travel service providers—are secondary to this agency relationship.
As your agent, we are authorised to make travel bookings on your behalf and arrange relevant contracts between you and the service providers. While we carefully select reputable travel service providers, we are not a direct provider of travel services ourselves and cannot control or be held liable for the services provided by third parties.
All bookings made for you are subject to the terms and conditions of the respective travel service providers, which may include their rules on cancellations, changes, liability limitations, and conditions of carriage. These terms are separate from our own Booking Terms and Conditions, which cover our advisory and booking services. You can access the relevant travel provider's terms on their official websites. If you need assistance in understanding these terms or would like a copy of them, please contact your travel consultant or call 1300 156 880 for online bookings.
Please note that any legal claims related to the services provided by the travel service provider should be directed to them. Unless the issue arises due to our gross negligence, fraud, criminal conduct, or wilful misconduct, we are not liable for any service failures or issues caused by the provider. While we make every effort to provide accurate and complete information, we cannot guarantee the correctness or completeness of all details provided by the travel service providers. If we identify any inaccuracies, we reserve the right to correct the information and amend your booking accordingly in consultation with you.
To the extent permitted by Law, neither Flyscape nor any of its related corporate bodies, directors, officers, employees, agents, or representatives will accept any liability, whether in contract, tort, or otherwise, for any injury, damage, loss (including consequential loss), delay, additional expenses, or inconvenience caused directly or indirectly by the acts, omissions, or default (whether negligent or otherwise) of third-party providers over whom we have no control, force majeure, insolvency, or any other event beyond our control or which cannot be prevented by reasonable diligence on our part.
In cases where our liability cannot be excluded but can be lawfully limited, it will be restricted to the remedies required under applicable Law, including the Australian Consumer Law. This liability clause is subject to your rights under the Australian Consumer Law, and nothing in these Booking Terms and Conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Without limiting the provisions of section 22, and for absolute clarity, if a third-party travel provider is unable to deliver the product and/or service you have booked due to insolvency or being placed into external administration, we are not liable to reimburse you for the cost of your booking or any related loss or damages, except where required under your rights and remedies provided by the Australian Consumer Law. In such cases, any claim for a refund or compensation must generally be pursued directly with the affected provider or through other avenues such as your travel insurance or relevant credit card chargeback processes.
If you have any specific needs for your travel plans—such as dietary meal preferences, seating arrangements, room types, mobility assistance, or accessibility requirements—please speak with your consultant, or for online bookings, contact us. While we'll do our best to communicate your requests to the relevant travel service providers, we cannot guarantee they will be accommodated, as fulfilment is subject to availability and the provider's own policies.
If you wish to earn points or receive benefits through a frequent flyer or other loyalty program, please provide your membership details to your consultant when making a booking. For online bookings, enter your membership number in the designated section during checkout. Be sure to review the terms and conditions of your loyalty program, as not all bookings are eligible for rewards such as points, status credits, or lounge access. We do not guarantee that points or benefits will be credited by the airline or program provider—it is your responsibility to confirm eligibility directly with them.
This section relates to Flyscape Travel Credits, which are separate from any credit a travel service provider may hold for you (referred to as Supplier Credit). To find out more about your Supplier Credit, please visit the 'Manage booking' section on our website.
All Flyscape Travel Credits are subject to the following terms and conditions:
a) Your Flyscape Travel Credit (Travel Credit) will be valid until its expiry date (Term). You may redeem your Travel Credit during the Term for a future booking, even if the travel is scheduled to take place after the Term ends.
c)Flyscape will offer a bonus Travel Credit based on the value of your booking per person, as follows:
Bonus Travel Credits are issued in fixed denominations (AU$100, AU$150, AU$200, and AU$250) and are applied in tiers. The maximum additional bonus credit per person is AU$200. The bonus credit applies equally to adults and children, but not to infants. The total maximum bonus Travel Credit per booking is AU$1,000.
Bonus Travel Credit will be issued at the time Flyscape receives a full refund from the travel service provider. All bonus credits are subject to these Travel Credit terms and conditions.
d) You will receive a complimentary (valued at AU$49) when you make a booking with Flyscape using your Travel Credit.
e) No matter how your original booking was made (online, over the phone, or via email), your Travel Credit is held with Flyscape and can be used with us.
f) A Travel Credit may be used for one or multiple future bookings. Any remaining balance will be retained by Flyscape and remain subject to these terms and conditions.
g)Flyscape does not charge booking fees when you use your Travel Credit. However, you may still be charged fees or other costs by the travel service provider involved in your new booking.
h) Once a booking has been made using a Travel Credit, Flyscape's regular Booking Terms and Conditions will apply to that booking.
i) Travel Credits:
You must not purchase, sell, or attempt to sell Travel Credits. Travel Credits remain the property of Flyscape until used in a booking.
j) If you initiate a credit card chargeback or dispute with your bank for the funds paid for a travel booking, you will not be eligible for a Travel Credit for that booking. Where permitted by Law, Flyscape reserves the right to cancel, reject, or hold your Travel Credit for review if a chargeback has been initiated while also attempting to obtain a Travel Credit.
k) By accepting a Travel Credit, you acknowledge that the credit is provided in lieu of any refund you may otherwise be entitled to under Flyscape's cancellation policy, Booking Terms and Conditions, or under applicable laws. By choosing to receive and/or use a Travel Credit, you agree to these terms and conditions.
l) Subject to your rights under the Australian Consumer Law, by accepting a Travel Credit you release Flyscape from all claims and liabilities relating to your travel booking, your inability to travel, or any refunds or compensation that might otherwise have been due.
m) Unless prohibited by Law, Flyscape reserves the right to cancel, void, or refuse any Travel Credit that was:
Flyscape may also disqualify customers from the Travel Credit program if fraud or misuse is suspected.
n) These Flyscape Travel Credit terms and conditions do not apply to Supplier Credit vouchers issued by Flyscape. Supplier Credit vouchers reflect amounts held by the travel service provider and are subject to that provider's credit terms. These are typically non-refundable, though exceptions may apply (such as for compassionate reasons or if the provider has revised their refund policy).
We reserve the right to amend these Booking Terms and Conditions (including the Travel Credit terms and conditions) at any time, without prior notice. Any updates to these terms will be published on our website at https://www.flyscape.com.au, and/or via our applications or services. These changes will take effect as soon as they are posted.
The version of the terms and conditions that applies to your booking is the one that is in effect at the time you make your booking — including bookings made using a Travel Credit.
In the event of any dispute between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia and waive any right you may have to object to legal proceedings being brought in those courts.
We are committed to safeguarding your personal information and will manage it in accordance with our Privacy Policy, available online at www.flyscape.com.au/privacy.By providing us with your personal details, you acknowledge that our Privacy Policy applies and consent to the collection, use, and disclosure of your information as outlined in that policy.
This may include sharing your personal information with overseas recipients, such as international travel service providers (e.g. airlines, hotels, tour companies) to complete your bookings. These providers may be located in or operate from the countries where you will travel or where they are based. We may also share your information with our related entities and third-party service providers (including technology platforms) that assist us in delivering our services, both within Australia and internationally.
Where we disclose your personal data to overseas parties:
"Disclosure" includes the transfer, sharing, or provision of your information to another individual or organisation, whether within Australia or overseas. We recommend reviewing our complete Privacy Policy for full details on how we handle your personal information.
